RETURN & REFUND POLICY

 

If you’re looking to return or exchange your order for whatever reason, We're here to help! We accept returns or exchanges within 30 days of receiving your order. You can also return your product for store credit, a different product, or a refund to the original payment method within 30 days of receiving your order.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

  1. Login to our online return portal using your email address and order ID

  2. Choose the products you wish to return or exchange from your order

  3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at creativeworldbiz21@gmail.com